These are some common questions about the villa. Please don’t hesitate to contact us should you have other questions.
How many people can stay in Villa Toutanou?
We recommend it for 10 people for the best experience, even if a maximum of 12 people can comfortably sleep in our Villa. There are 5 rooms for two guests and two guests can sleep on the mezzanine. The house has one king-sized bed and 5 twin beds.
Will I need to put down a security deposit?
Yes. We require a 400€ security deposit collected when you arrive. When no problems detected, we will return the security deposit within 2 weeks of your checkout date.
How do I get directions to the villa?
The address is 46, rue de Cherbourg, 14880 Hermanville sur mer. You can plug the address into a GPS or use Waze for reliable directions.
How do I get the keys of the villa?
There will be someone to welcome you in our Villa. That’s the reason why we ask to be informed of the time of your arrival at least one week before your arrival. Please, inform us, if some changes occur or you are delayed on the road.
Whom do I contact if I have a problem at the villa or with my booking?
The villa’s property manager is Aline Venzal. She is just a few minutes down the road. Should you have any issues during your stay please call her.
What is the cancellation policy?
Any cancellation has to be signified by registered letter.
A - Cancellation before arrival:
- Only the deposit is non-refundable if the cancellation occurs more than 30 days in advance of your check-in date.
- Full price of booking is non-refundable if cancellation occurs less than 30 days in advance of your check-in date.
- If the guests do not arrive during the 24 hours following the beginning of the rental period without any notice, the owner if free to let this property to someone else. Full price of booking is non-refundable
B - If the stay is shortened, the full rental price is due to the owner. No reduction will be made.
Are children welcome?
Absolutely! Our Villa is a great vacation home to families and ideal for kids of all ages. We provide equipment for babies (toys for babies, bed, playpen, high chair, changing table etc). In addition, we have different board games to occupy children or to spend time all together.
Are dogs allowed?
Yes, we are happy to welcome you and your pet(s). For the best welcome of your pet, please let us know if you plan to travel with your pet.
Are there any additional fees?
All charges are included in the price of the rental. However, tourism taxes are collected on your arrival. In 2019 : 1,70€ per night and per people aged over 18.
Can I smoke at Villa Toutanou?
Smoking is prohibited inside of Villa Toutanou. However, smoking is permitted outside. We ask that you please dispose of your cigarette butts properly in an ash tray, and never put a recently smoked cigarette butt in the trash can.
How and when do I pay?
To secure your dates, we will ask you to pay 25% of the cost of your total booking. The balance is due when you arrive with tourism taxes and the payement of security deposit of 400€.
You can pay in cash, by bank transfer or by check. If you prefer to pay by a bank transfer, it must be on our banking account for the day of your arrival. As international payements take time, please make it beforehand.
Do you have another question that’s not on this list? Please contact us and we will be happy to answer to you.